International Customs, Fees and Taxes
Any and all custom fees imposed by your local post office or government must be paid by the customer. Mahimoto is not responsible for any packages that are returned due to unpaid custom fees.
We are not able to ship to Iran, North Korea, Cuba, and other embargoed countries.
Delivery Times
Delivery times vary according to your parcel’s destination country, and are typically 10 to 14 days from date of shipping.
Attempted Deliveries
Mahimoto is not responsible for attempted deliveries that result in your package being returned.
Please use the supplied tracking number to stay informed about the delivery of your package.
You must contact your local post office as soon as possible to reschedule any missed deliveries, or they will return the package and new shipping charges will be incurred.
Returns
You can return pre-order items that have not yet been shipped. Once an item is shipped, Mahimoto does not accept returns at the moment. If you are unhappy with the products, please reach out to us via email and we will do our best to resolve the issue. Thank you for understanding.